Refund & Shipping Policy

Shipping Policy

All orders are delivered within the UAE using local delivery services. As a small business, every item is individually inspected, packed, and prepared before dispatch.

Orders are typically processed as quickly as possible, but please allow up to 7 business days for processing and dispatch after order confirmation. Many orders may be shipped sooner.

Delivery fees are calculated at checkout based on the selected delivery option:

Standard UAE Delivery – 20 AED
Covers most UAE cities including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah, and central Al Ain.
Remote Areas Delivery – 35 AED
Covers remote and extended locations such as the Western Region and Al Ain outskirts.

Delivery time includes both processing time and courier transit time. Once an order has been dispatched, delivery speed depends on the courier service and destination.

Please ensure your delivery address and contact details are accurate. We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete customer information.

Payment Method

We accept the payment methods shown at checkout, including Cash on Delivery where available, card payments, digital wallets, and other supported payment services.

Refund & Return Policy

Due to the nature of used, retro, collectible, and pre-owned items, returns are reviewed on a case-by-case basis.

Returns, exchanges, or refunds are generally not accepted for change of mind, compatibility issues that were not confirmed before purchase, or items where the condition was clearly described before purchase.

Refunds, replacements, or other resolutions may be considered if:

The item arrives damaged due to delivery handling
The item received is significantly different from its description
The wrong item was delivered
The item has an undisclosed defect

Any issue must be reported within 48 hours of delivery and must include clear photographs of the item, packaging, and any visible damage.

We reserve the right to inspect all claims before approving any refund, replacement, exchange, or compensation request.

Condition Disclosure

All products are inspected and graded according to our Condition Guide. Condition ratings primarily refer to the physical appearance and completeness of the item unless otherwise stated in the product description.

Retro and pre-owned products may show signs of age, wear, or previous use that are consistent with their stated condition grade.

Contact

If you have any questions regarding shipping, delivery, returns, or refunds, please contact us through our Contact page.